In addition to a complaint about searching in iTunes, this is also a complaint about Apple support.
The scenario: a large library of over 83k songs that takes up nearly 800gb. Everything is on my internal hard drive. I always had a problem with slow searching but it was bearable. Then iTunes 11.0 arrived and it stopped working.
Instead of checking the forums, I called apple support... hey, i paid for Apple Care Protection. The case was escalated to a senior iTunes tech who was seemingly dumbfounded by my problem. The tech claimed there were no notes indicating any such issues. In the process of trying to fix the issue, the tech deleted my library and created a new library. I didn't mind this except that by following his steps blindly, my carefully set up library that I had for years (a file for every letter of the alphabet and artists filed by name, manually) was destroyed in a millisecond and was now set up as per the default. Now there's never going back. And still, no success.
So he captured my info and sent it to engineering. A week later, engineering asked to capture (probably the wrong term) more info. I was told to wait another week. While I was waiting, 11.1 was released and seemed to fix the problem.
However, I had other issues which the senior tech was working on. He never got back to me or answered voicemails and emails. I also never got the results, if any, from engineering.
I let it go. Until now, a few months later. The problem seemed to surface again, though not as bad. Once again, a call to support and an escalation to an iTunes senior tech. The tech had me re-index my files which only seemed to mess up Time Machine and TM no longer worked. I was told to delete all my TM backups. There went my history for a second time and still, no help. The tech then asked me to run a capture program for the engineers, a repeat of the steps the other tech took.
For whatever reason, the capture program hasn't worked. I last spoke with the tech yesterday and he's off for the weekend. And that's when I stumbled across a fix to the issue by googling. I know, that's the first thing I should have done. It seems that simply by turning off searching entire library fixes the problem, not that this is an ideal solution.
It seems tech support is only good for basic problems. Anything out of the ordinary is best addressed in the forums, at least that's been my experience.
The scenario: a large library of over 83k songs that takes up nearly 800gb. Everything is on my internal hard drive. I always had a problem with slow searching but it was bearable. Then iTunes 11.0 arrived and it stopped working.
Instead of checking the forums, I called apple support... hey, i paid for Apple Care Protection. The case was escalated to a senior iTunes tech who was seemingly dumbfounded by my problem. The tech claimed there were no notes indicating any such issues. In the process of trying to fix the issue, the tech deleted my library and created a new library. I didn't mind this except that by following his steps blindly, my carefully set up library that I had for years (a file for every letter of the alphabet and artists filed by name, manually) was destroyed in a millisecond and was now set up as per the default. Now there's never going back. And still, no success.
So he captured my info and sent it to engineering. A week later, engineering asked to capture (probably the wrong term) more info. I was told to wait another week. While I was waiting, 11.1 was released and seemed to fix the problem.
However, I had other issues which the senior tech was working on. He never got back to me or answered voicemails and emails. I also never got the results, if any, from engineering.
I let it go. Until now, a few months later. The problem seemed to surface again, though not as bad. Once again, a call to support and an escalation to an iTunes senior tech. The tech had me re-index my files which only seemed to mess up Time Machine and TM no longer worked. I was told to delete all my TM backups. There went my history for a second time and still, no help. The tech then asked me to run a capture program for the engineers, a repeat of the steps the other tech took.
For whatever reason, the capture program hasn't worked. I last spoke with the tech yesterday and he's off for the weekend. And that's when I stumbled across a fix to the issue by googling. I know, that's the first thing I should have done. It seems that simply by turning off searching entire library fixes the problem, not that this is an ideal solution.
It seems tech support is only good for basic problems. Anything out of the ordinary is best addressed in the forums, at least that's been my experience.